1. INTRODUCTION

Welcome to RentAMaids 247. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how RentAMaids 247 ("Company", "we", "our", "us") collects, uses, maintains, and discloses information collected from users ("User", "you") of the RentAMaids 247 mobile application and website services.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. INFORMATION WE COLLECT

We gather various types of information to provide and improve our services:

2.1. Personal Identification Information

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• KYC Documents: Government-issued ID proofs (Aadhaar, PAN, Voter ID) for verification purposes, strictly in accordance with applicable laws.

2.2. Non-Personal Identification Information

• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services.

2.3. Biometric and Sensory Data

• Digital Signatures: Collected for the execution of service agreements.
• Voice Recordings: Customer support calls may be recorded for quality assurance and training purposes.

3. HOW WE USE YOUR INFORMATION

We use your data for legitimate business purposes:

• Service Delivery: To process your bookings, manage payments, and facilitate the deployment of domestic workers.
• Safety & Verification: To conduct background checks on Maids and verify Client identities to ensure a safe working environment.
• Communication: To send booking confirmations, invoices, updates, and support messages.
• Improvement: To analyze user behavior and feedback to enhance our App functionality and service offerings.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. DATA SHARING AND DISCLOSURE

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners.

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing (e.g., razorpay, Stripe), data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

5. DATA SECURITY

We implement rigorous security measures to maintain the safety of your personal information:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Control: Access to personal data is restricted to employees, agents, contractors, and other third parties who have a business need to know.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices.

6. USER RIGHTS

Under applicable laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any incomplete or accurate data.
• Deletion: Request deletion of your personal data, subject to retention required for legal or business purposes (e.g., tax records).
• Withdrawal of Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

7. COOKIES

Our App/Website uses "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

8. CHANGES TO THIS PRIVACY POLICY

RentAMaids 247 has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. CONTACT US

If you have any questions about this Privacy Policy, please contact our Grievance Officer:

Email: privacy@rentamaids.com

Address: RentAMaids HQ, Cyber City, Gurugram, India.

1. PREAMBLE AND ACCEPTANCE OF TERMS

THIS AGREEMENT is made and entered into by and between "RentAMaids 247" (hereinafter referred to as the "Company", "Platform", "We", or "Us"), a company duly registered under the Companies Act, AND the user of the services (hereinafter referred to as the "Client", "User", "Employer", or "You").

By clicking on the "Book Now", "Pay", or "Accept Terms" button, or by digitally signing this document, the Client explicitly acknowledges that they have read, understood, and agreed to be bound by all the terms, conditions, policies, and notices contained within this Master Service Agreement.

2. SCOPE OF SERVICES

3.1. Aggregator Role

The Company operates as a technology-driven aggregator connecting domestic workers with households. While we perform rigorous background checks (Aadhaar/Police Verification), the Company is NOT the direct employer of the Maid for the purpose of daily supervision. The Client acts as the "Principal Employer" for the duration of the service.

3.2. Maid Classification and Duties

(A) CLEANING SPECIALIST: Sweeping and mopping of floors, dusting of furniture, cleaning of bathrooms and toilets, dishwashing, making beds.

(B) COOKING SPECIALIST: Preparation of meals, cutting vegetables, cleaning kitchen slab, managing grocery inventory.

(C) BABY CARE / NANNY: Feeding and bathing child, changing diapers, engaging child in play, sanitizing toys.

(D) ALL-ROUNDER (PREMIUM): Combination of Cleaning and Cooking tasks as mutually agreed.

3.3. Exclusions from Service

PROHIBITED TASKS: Car washing, gardening, massage services, lifting heavy furniture (>10kg), cleaning exterior windows of high-rise buildings without safety harnesses, manual scavenging, care of ferocious pets.

4. CLIENT OBLIGATIONS

4.1. Safe Working Environment

ZERO TOLERANCE: Any form of verbal abuse, physical assault, or sexual harassment towards the Maid will result in IMMEDIATE TERMINATION, forfeiture of all fees, and criminal complaint filing.

4.2. Accommodation (For Live-in Maids)

The Client warrants to provide a separate, private room or dedicated sleeping area, clean mattress, access to clean toilet, and privacy (no CCTV in sleeping area).

4.3. Nutrition and Sustenance

For Live-in Maids: Three full, nutritious meals per day, two tea/coffee breaks, access to clean drinking water.

5. REPLACEMENTS AND CANCELLATIONS

7.1. Replacement Policy

The Company offers unlimited replacements for the first 30 days. Thereafter, up to 3 replacements are allowed during the 11-month contract. "No-Questions-Asked" replacement policy ensures new profile within 48-72 hours.

6. LIABILITY AND INDEMNITY

8.1. Limitation of Liability

The Company acts as a facilitator. We are NOT liable for any loss of property, jewelry, or cash. Clients must keep valuables locked. We are NOT liable for personal disputes or accidental breakage of household items.

This is a summary of our comprehensive Master Service Agreement. The full 20-page document is available upon request.