Refund & Cancellation Policy

Last Updated: December 31, 2025

At A2Z Workhub, we strive for 100% customer satisfaction. We understand that plans change, and this policy clearly outlines our procedures for cancellations and refund requests.

1. Cancellation Policy

No-Show Policy

If our service professional reaches the location and is unable to gain entry or the customer is unavailable:

• No refund will be provided for that service instance.
• A rescheduling fee may be applicable for future bookings.

2. Refund Eligibility

Full Refund Eligibility

• The assigned service professional fails to arrive at the scheduled time.
• The service is cancelled by a2z Workhub due to operational reasons.
• Major service quality issues occur (subject to verification by our audit team).
• Technical errors on our platform resulting in duplicate charges.

Partial Refund Eligibility

• Service is partially completed due to legitimate site constraints.
• Minor quality issues that do not require a complete redo of the job.

3. Refund Processing Times

Once approved, refunds are processed based on your original payment method:

Payment Method	Processing Window
A2Z Workhub Wallet	Instant
UPI (GPay, PhonePe, etc.)	1-3 Business Days
Debit / Credit Cards	5-7 Business Days
Net Banking	5-10 Business Days

4. Service Quality Complaints

If you are unsatisfied with the work performed:

1. Report the issue within 24 hours of service completion.
2. Provide clear photos or video evidence via the app or email.
3. Our quality team will investigate and respond within 48 hours.
4. Resolutions may include a free re-service, partial refund, or wallet credits.