Privacy Policy

Last Updated: December 31, 2025

Your privacy is important to us. This Privacy Policy explains how A2Z Workhub Pvt Ltd collects, uses, and protects your information when you use our platform for home and maintenance services.

1. Information We Collect

Personal Information

Name and contact details (email, phone number)
Address and location data for accurate service delivery
Payment information (processed via secure, encrypted gateways)
Service-specific details (e.g., photos of required repairs)

Usage & Technical Data

Device information, IP address, and browser type
App usage patterns and browsing history on our platform
Service booking history and professional preferences

2. How We Use Your Information

Service Delivery: To facilitate connections with verified professionals for your specific location.
Operational Communication: To send booking confirmations, real-time technician updates, and customer support responses.
Safety & Verification: To prevent fraud, verify identities, and ensure a safe environment for both users and professionals.
Platform Improvement: To analyze feedback and improve our service algorithms and user experience.

3. Information Sharing

We do not sell your personal data. We share information only with:

Service Professionals: Necessary details (Address, Name, Phone) to complete your requested job.
Payment Processors: To facilitate secure financial transactions.
Legal Compliance: When required by the laws of India or the Karnataka State Government.

4. Data Security

We implement industry-standard security measures including:

Encryption: SSL/TLS encryption for all data in transit.
Access Control: Restricted access to personal data for employees on a need-to-know basis.
Audits: Regular security audits of our servers and database systems.

5. Your Rights

You have full control over your data. You may request to:

Access the personal data we hold about you.
Correct or update any inaccurate information.
Request the deletion of your account and associated data.
Opt-out of any non-essential marketing communications.

6. Cookies and Tracking

We use cookies to remember your preferences and analyze traffic. You can choose to disable cookies through your browser settings, though some features of our platform may not function correctly as a result.

7. Contact Us

For any privacy-related queries or to exercise your data rights, please contact our Data Protection Officer:

a2z WORKHUB
Shop No. 4, Building, 16, 9th A Main Rd,
HRBR Layout 1st Block, Balaji Layout, HRBR Layout,
Banaswadi, Bengaluru, Karnataka 560043 Email: info@a2zworkhub.com
Support: +91-9902555311